Heretomove陆运客服代表CustomerServicesRepresentative

作为客户服务代表，您将协助CS主管确保整个分发过程顺畅高效。主要职责一、管理和履行交货单：1.订单接收，跟踪和跟踪，直到POD签名并退回2.与客户，承运人，海关，最终收货人和相关内部同事的协调3.处理海关申报单4.故障排除和应急响应5.每日/每周/每月报告6.帐单和收款二、KPI报告与分析三、通过主管确定个人培训需求，以支持其他活动。四、执行管理层指定的任何特殊职责/项目资格、经验和技能1、具有管理或物流专业的大专或以上学历2、2年物流/陆路运输相关工作经验3、具有计算机知识，在PowerPoint，Excel和Words中表现出色4、良好的英语和汉语口语和书面能力。5、较强的分析能力6、良好的人际交往能力

AsaCustomerServicesRepresentative,youwillassisttheCSSupervisortoensurethewholedistributionprocessaresmoothandefficient.Yourkeyresponsibilities一.ManagesandFulfillsDeliveryOrders:1.Orderreceiving,trackandtrace,tillPODsignedandreturned2.CoordinationwithCustomer,Carrier,Customs,EndReceiverandrelevantinternalcolleagues3.HandletheCustomsdeclarations4.TroubleshootingandEmergencyResponse5.Daily/Weekly/MonthlyReportingasrequired6.BillingandPaymentCollection二.KPIReportingandanalysis三.IdentifythepersonaltrainingneedswithSupervisortosupportotheractivities.四。Performanyspecialduties/projectsasassignedbythemanagementYourqualifications,experience&skills1.CollegeorabovewithmajorinManagementorLogistics2.2yearsrelatedworkingexperienceinLogistics/LandTransport3.Computerliterate,excellentinPowerPoint,ExcelandWords4.GoodcommandofspokenandwrittenEnglishandChinese.5.Stronginanalyticalskill6.GoodInter-personskill